Creator Purge

Shop Policies

Last Updated: December 25, 2025

Thank you for supporting Creator Purge by shopping with us. This page outlines our policies regarding orders, shipping, returns, payments, and data protection.

Order Fulfillment

All Creator Purge merchandise is produced on-demand through our fulfillment partner, . This means each item is printed and shipped specifically for you after you place your order.

Production Time

  • Orders typically take 2-7 business days to produce before shipping
  • Production times may be longer during peak seasons or promotional periods
  • You will receive an email confirmation when your order ships

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your package's progress.

Shipping

Shipping Times

After production is complete, typical shipping times are:

  • United States: 3-4 business days
  • Canada: 6-12 business days
  • Europe: 6-12 business days
  • Australia/New Zealand: 8-15 business days
  • Rest of World: 10-20 business days

Note: These are estimates and may vary based on carrier performance, customs processing, and local delivery conditions. Shipping times do not include production time.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your cart. We display shipping costs before you complete your purchase so there are no surprises.

International Orders

We ship to most countries worldwide. International customers may be responsible for:

  • Import duties and taxes
  • Customs clearance fees
  • Any other charges required by your country

These fees are not included in our shipping costs and are the responsibility of the recipient.

Returns & Refunds

Print-on-Demand Policy

Because all items are custom-made to order, we cannot accept returns or exchanges for size preference, color choice, or buyer's remorse. Please carefully review size charts and product details before ordering.

Damaged or Defective Items

If you receive a damaged or defective item, we want to make it right. Contact us within 30 days of delivery and we will:

  • Request photos of the damaged/defective item
  • Review your claim promptly
  • Offer a replacement or refund for valid claims

Please email with your order number and photos of the issue.

Lost Packages

If your package appears lost in transit:

  • Check the tracking information for updates
  • Allow additional time for delayed packages (especially international orders)
  • Contact us if your package hasn't arrived within 30 days of the estimated delivery date

We will work with our fulfillment partner to investigate and resolve the issue.

Returned Packages

If a package is returned to us due to:

  • Incorrect shipping address
  • Unclaimed package
  • Failed delivery attempts

We can reship the order to a corrected address. Additional shipping fees may apply.

Cancellations

Because production begins quickly after order placement, cancellation requests must be made immediately. Contact us as soon as possible at .

We cannot guarantee cancellation once an order has entered production.

Payment Processing

Secure Payments via Stripe

All payments are processed securely through , a PCI-DSS Level 1 certified payment processor. This is the highest level of certification in the payments industry.

How Your Payment Data is Protected

  • We never see or store your full card number. Your payment details are transmitted directly to Stripe's secure servers.
  • All transactions are encrypted using TLS (Transport Layer Security)
  • Stripe uses advanced fraud detection and prevention systems
  • Your payment information is never stored on our servers

Accepted Payment Methods

  • Credit Cards (Visa, Mastercard, American Express, Discover)
  • Debit Cards
  • Apple Pay (where available)
  • Google Pay (where available)

Billing

Your card will be charged when you complete checkout. The charge will appear on your statement as "CREATOR PURGE" or similar.

Data Protection

Information We Collect

When you place an order, we collect:

  • Name and email address
  • Shipping address
  • Order details

How We Use Your Information

  • To fulfill and ship your order
  • To send order confirmations and shipping updates
  • To respond to customer service inquiries
  • To process returns or refunds if needed

Third-Party Services

To process orders, we share necessary information with:

  • - Payment processing. Stripe collects payment information to process transactions securely.
  • - Order fulfillment. Printful receives your shipping address and order details to produce and ship your items.

These services have their own privacy policies governing how they handle your data.

For more details on data collection and privacy, please see our .

Product Quality

We work with Printful, a reputable print-on-demand provider, to ensure quality products. However, please note:

  • Colors may vary slightly between screen display and printed product
  • Print placement may have minor variations
  • Garment sizing follows manufacturer specifications - please check size charts

Contact Us

If you have questions about your order or these policies, please contact us:

Email:

We aim to respond to all inquiries within 1-2 business days.

Policy Updates

We may update these policies from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our shop after changes constitutes acceptance of the updated policies.

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