Creator Purge Logo Mug with Color Inside

Production Time

All items are made-to-order and typically take 2-5 business days to produce. During peak seasons or sales, production may take up to 7 business days.

Shipping Times

After production, shipping times vary by location:

• United States: 3-5 business days
• Canada: 6-12 business days
• Europe: 6-12 business days
• International: 10-20 business days

You'll receive a tracking number via email once your order ships.

Defective or Damaged Items

We stand behind our products. If you receive a defective, damaged, or incorrect item, we'll send you a free replacement or issue a full refund.

To report an issue:

1. Contact us within 30 days of delivery
2. Provide a clear description of the problem
3. Include photos showing the defect or damage

Email us at support@creatorpurge.com with your order number and photos.

Wrong Size or Changed Your Mind?

Because items are made-to-order specifically for you, we cannot accept returns for wrong size selection or change of mind. Please refer to our size guide before ordering.

Lost Packages

If your order hasn't arrived:

• Check your tracking information first
• Contact us within 30 days of the estimated delivery date
• We'll investigate and send a replacement if confirmed lost

Refund Timeline

Approved refunds are processed within 5-7 business days. Depending on your bank, it may take an additional 5-10 business days to appear in your account.